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Related Topics: Cloud Computing, Open Cloud Collaboration, Salesforce.com Journal

e-Collaboration: Press Release

Open-Xchange to Integrate Cloud Computing Based E-mail with Salesforce.com

Integration with Match My Email enables customer information and e-mails in one place

Open-Xchange and RAE Internet Inc. announced on Tuesday the ability to integrate Open-Xchange e-mail with Salesforce.com account information - putting customer communications and account information in one convenient place.

The Match My Email: Salesforce.com Edition is a cloud application residing in the Amazon cloud that imports e-mail every 20 minutes from any Open-Xchange e-mail server. The Open-Xchange server can be on-premises or hosted at a service provider. In the Match My Email cloud, the e-mail stream is compared with Salesforce.com account files, then matched e-mails and attachments are logged with the right account files in Salesforce.com.

E-mail integration increases the productivity of customer relationship management (CRM) applications by putting customer communications and account information in one convenient place. In addition, Match My Email blocks spam and malware, plus it can upload reports to mobile devices. RAE Internet estimates that the average user will see nearly $1,000 per year in labor savings using its automated service versus a manual Outlook plug-in.

"The integration of Open-Xchange with Match My Email improves the organization of information and makes it that much more useful within Salesforce to track customer communications," said Rafael Laguna, CEO, Open-Xchange.

"It's so simple to set up Match My Email and Open-Xchange that we were able to get one user up and running with his Salesforce.com account in less than 10 minutes," said Paul Sterne, president, RAE Internet Inc. "And, the productivity improvement with this automated integration of customer communications and account information is quite significant."

About Open-Xchange

Open-Xchange is the innovator of scalable and integrated open source e-mail and collaboration solutions for enterprises, academic institutions and government authorities. The company provides on-premises versions called Open-Xchange Server Edition and Open-Xchange Appliance Edition, along with Open-Xchange Hosting Edition, which enables web hosting companies to provide an easy-to-use and feature-rich application delivered as Software as a Service (SaaS). The Open-Xchange Hosting Edition is architected to integrate into a hosting provider's existing infrastructure, such as authentication, provisioning, billing and e-mail storage and does not require that these systems be replaced.

Open-Xchange AG is a privately-held company headquartered in Nuremberg, Germany with offices in Olpe, Germany and Tarrytown, N.Y. For more information, please visit www.open-xchange.com.

About RAE Internet

RAE Internet, Inc. is headquartered in Tarrytown, N.Y. with operations in Romania and the Ukraine. RAE Internet is the developer of Email Stream Management, the proprietary technology underlying its Linux-based Mailspect Platform and Match My Email integration application. RAE Internet offers three products: Mailspect Defense that protects the e-mail stream from viruses, spam, malware and Internet attacks; Mailspect Archive that archives the e-mail stream in compliance with regulations; and Match My Email that integrates e-mail and its attachments with core business applications like Salesforce.com. RAE Internet's software is installed in over 1,000 of e-mail systems and processes billions of e-mails every day.

More Stories By Glenn Rossman

Glenn Rossman has more than 25 years communications experience working at IBM and Hewlett-Packard, along with startup StorageApps, plus agencies Hill & Knowlton and G&A Communications. His experience includes media relations, industry and financial analyst relations, executive communications, intranet and employee communications, as well as producing sales collateral. In technology, his career includes work in channel partner communications, data storage technologies, server computers, software, PC and UNIX computers, along with specific industry initiatives such as manufacturing, medical, and finance. Before his latest stint in technology, Glenn did business-to-business public relations on behalf of the DuPont Company for its specialty polymers products and with the largest steel companies in North America in an initiative focused on automakers.